Knowledge Base Article

Help and support
FAQ

Frequently Asked Questions About Our Platform

Find answers to the most common questions about getting started, billing, features, and troubleshooting.

Updated January 18, 2026

We've compiled answers to the questions we hear most often. Can't find what you're looking for? Our support team is always happy to help.

1Getting Started

How do I get started with the platform?

Getting started is easy! First, create your account using your email or sign in with Google. Then complete your profile setup by adding your company information. Finally, follow our interactive onboarding tutorial that will guide you through the main features. The entire process takes about 5 minutes.

Related questions:
What are the system requirements?Can I import data from other tools?
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2Billing

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for annual plans. Enterprise customers can also pay by invoice with NET 30 terms. All payments are processed securely through Stripe.

Related questions:
Can I change my plan later?How do refunds work?
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Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time from your account settings. If you cancel, you'll retain access until the end of your current billing period. We don't offer prorated refunds for partial months, but annual subscribers can request a prorated refund within the first 30 days.

Related questions:
What happens to my data if I cancel?
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1Security

Is my data secure?

Security is our top priority. We use industry-standard AES-256 encryption for data at rest and TLS 1.3 for data in transit. Our infrastructure is hosted on AWS with SOC 2 Type II certification. We also offer two-factor authentication, SSO integration, and regular security audits by third-party firms.

Related questions:
Do you offer SSO?Where is my data stored?
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4Features

How many team members can I add?

The number of team members depends on your plan. The Starter plan includes up to 5 users, Professional includes up to 20 users, and Enterprise offers unlimited users. You can always upgrade your plan if you need to add more team members.

Related questions:
What are the different user roles?
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Do you offer API access?

Yes! API access is available on Professional and Enterprise plans. Our REST API allows you to integrate with your existing tools, automate workflows, and build custom applications. We provide comprehensive documentation, SDKs for popular languages, and a sandbox environment for testing.

Related questions:
What are the API rate limits?Do you have webhooks?
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Can I export my data?

You can export your data at any time. We support exports in CSV, JSON, and PDF formats. You can export individual projects, reports, or your entire workspace. Enterprise customers also have access to automated scheduled exports and custom export formats.

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What integrations do you support?

We integrate with 50+ popular tools including Slack, Microsoft Teams, Google Workspace, Salesforce, HubSpot, Jira, GitHub, and Zapier. Our Zapier integration connects you to 3,000+ additional apps. Check our integrations page for the full list.

Related questions:
How do I set up the Slack integration?
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Still have questions?

Our support team is available 24/7 to help you with any questions or issues.

Contact Support
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