SLA Guarantee Card

Service Level Agreement

Uptime Guarantee

99.99%

Service Credits

Monthly UptimeCredit
< 99.99%10% monthly credit
< 99.9%25% monthly credit
< 99.0%50% monthly credit
< 95.0%100% monthly credit

Response Times

Critical (P1)15 minutes
High (P2)1 hour
Medium (P3)4 hours
Low (P4)1 business day

Service credits are applied to your next billing cycle. Claims must be submitted within 30 days of the incident.

About this block

SLA Guarantee CardPRO

Service Level Agreement card showing uptime guarantee percentage, compensation tiers for downtime, and incident response times. Ideal for SaaS and cloud service providers.

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