Appointment
Wednesday, 14 May · 09:00
One record, and everyone who needs it already has it
The appointment, the notes, the invoice and the message about all three are the same object in Sirius. Nothing is copied between systems, so nothing goes out of date on the way.
Live in a week, with your existing diary imported and checked.
Three screens the practice actually lives in
Not a feature list. These are the views open on the desk at nine in the morning, at the end of the month, and whenever somebody needs an answer quickly.
The diary the front desk works from
Every room, every clinician and the waiting list in one view, so a cancellation is refilled from the same screen it appeared on.
- Drag an appointment to move it, the member is told
- Cancellations offer themselves to the waiting list
- Rooms and equipment are booked with the person
Tuesday
Tue, 14 OctA week, run in three phases you can see
The old system stays on until the last one is finished. Nobody is asked to learn something new and clear a backlog in the same week.
Days 1 to 2
Your data, imported and checked
We map your existing fields with you and run a dry import you can read line by line. Nothing goes live until the numbers match what you already had.
- Field mapping agreed
- Dry import to review
- Discrepancy list, resolved
Days 3 to 4
The team, in the actual tool
Two sessions on your own diary rather than a demo account, and a written page for whoever is on leave that week.
- Two training sessions
- Roles and access set
- A one-page guide for the desk
Day 5
Live, with the old system still on
You take bookings in Sirius and keep the old system readable for a fortnight. We are on the phone for the first two mornings.
- Cutover checklist
- Two mornings of cover
- Old system read-only for 14 days
Most practices are live by Friday.
See a rollout planThree practices, a year in
All three moved from a system they had used for years. We asked them what actually changed, not whether they liked it.
The phone stopped ringing for things people could do themselves. That is the whole review.
Marta Kellner
Practice Manager, Ridgeway Family Health
Claims used to leave on a Friday and come back three weeks later. They leave the same day now and almost none of them come back.
Desmond Hale
Finance Lead, Northgate Clinics
We opened a second site in March and nobody asked how to set it up. It was just there.
Priya Anand
Director, Eastgate Health
Bring one clinic and one afternoon
We will set your own week up on the call, so you are looking at your diary rather than ours. If it is not right for you we will say so on the same call.