The front desk, the clinicians, and the billing team work from one record, so nothing waits on a phone call, a spreadsheet, or somebody's memory.
Watch a walkthroughEvery practice has one process held together by a shared inbox. Choose the one you recognise and see what takes it off your desk.
This week
OctoberFive slots left on Tuesday, two of them held for the waiting list.
Free slots, room capacity, and the waiting list sit in one view, so a cancellation at nine is covered long before the ten o'clock arrives.
Reported by the clinics that switched in the last two years, each one measured against the year they ran before it.
11 min
Off every new booking
Coverage, notes, and the next appointment are settled in a single pass, so the call ends where it used to be put on hold.
down from 19 min
1 in 3
Inbound calls that never happen
Members confirm and move their own appointments, which takes the routine traffic off the desk and leaves the difficult calls the time they deserve.
98%
Claims accepted first time
Coding and coverage are checked while the appointment is still open, so rejections stop landing three weeks after anyone can fix them.
up from 89%
3 weeks
From signature to the whole team
Sites move over one at a time with the old system still running, so nobody is asked to learn something new and clear a backlog in the same week.
Self-reported by 180 practices between 2024 and 2026, in their own figures.
The first thing we noticed was the quiet. The phone stopped ringing for things people could do themselves, and the desk got its afternoons back.
Marta Kellner
Practice Manager, Ridgeway Family Health
Bookings made without a call
across the last quarter
Running in 60+ practices across four countries
Bring your own week and we will set it up on the call: bookings, records, and claims, in the shape your practice already works in.
Tuesday
Tue, 14 Oct